Frequently Asked Questions (FAQ)
What types of items do you rent?
We offer a wide range of event rental equipment, including tents, tables, chairs, and related accessories. If you’re looking for a specific item, feel free to contact us to check availability.
How do I reserve my rental items?
Reservations can be made by contacting us directly or booking through our website. A signed agreement and required payment are needed to confirm your reservation.
Is a deposit required?
Yes. A non-refundable deposit is required to secure your event date and rental items. The remaining balance is due before or on the event date, as outlined in your rental agreement.
How far in advance should I book?
We recommend booking as early as possible, especially during peak seasons such as spring, summer, and holidays. Popular dates and items can book up quickly.
Do you deliver and set up the equipment?
Yes, delivery and setup are available for an additional fee. Setup includes placing tents, tables, and chairs in the designated area. Breakdown and pickup are scheduled after your event.
Can I pick up the rentals myself?
Self-pickup may be available for select items, depending on size and availability. Tents typically require professional setup and are not available for customer pickup.
What happens if it rains or the weather is bad?
We do not offer refunds due to weather conditions. Our equipment is rented rain or shine. We recommend planning accordingly or adding sidewalls and weights to tents for extra protection.
Can I make changes to my order?
Changes can be made up to 7 days before your event date, subject to availability. Reducing quantities within 7 days of the event does not qualify for a refund.
What if I need to cancel my reservation?
Cancellations are subject to our Refund & Cancellation Policy. Deposits are non-refundable. Please review our policy for detailed timelines and refund eligibility.
When will my equipment be delivered?
Delivery times are scheduled in advance and may occur the day before or the morning of your event, depending on logistics. Specific delivery windows cannot always be guaranteed.
How long do I get to keep the rentals?
Rental periods typically cover one event day. Extended rental periods may be available for an additional fee.
Do I need to clean the items before return?
Tables and chairs should be returned free of excessive dirt, food, tape, or decorations. Additional cleaning fees may apply if items are returned excessively dirty.
What if something gets damaged or goes missing?
The customer is responsible for any loss, theft, or damage to rental items while in their possession. Repair or replacement costs may be charged.
Do you set up tents on grass, concrete, or pavement?
Yes. Please let us know the surface type in advance so we can bring the proper equipment. Additional fees may apply for concrete or asphalt installations.
Do I need a permit for a tent?
Permit requirements vary by location. The customer is responsible for obtaining any required permits or approvals from local authorities or venues.
How much space do I need for a tent?
Space requirements vary by tent size. We’re happy to help you determine the right tent size for your event and ensure proper clearance.
What payment methods do you accept?
We accept cash, credit/debit cards, and other payment methods as outlined during booking.
How can I contact you with additional questions?
You can reach us by phone or email at:
[610-241-6281 / info@premiereventstents.com]